We believe in plain English. This policy explains what data we collect, why we collect it, and exactly what we do with it. If you have questions, email us at privacy@snimbl.com.
1. Who We Are
Snimbl is operated by Egurus Pty Ltd (ABN available on request), trading as Snimbl, registered in Victoria, Australia. When this policy says "we", "us", or "Snimbl", it means Egurus Pty Ltd.
Snimbl is a platonic friendship-matching app for adults. We are not a dating app.
2. What Data We Collect
Information you give us directly
Account details: Your name, email address, and mobile phone number when you register
Profile information: Your photo, age, suburb, life stage, values, interests, and anything else you add to your profile
Identity verification: Your phone number is used for SMS verification. We do not collect or store government-issued ID
Messages: The content of conversations you have with other members through the app
Invite codes: The invite code you used to join, and any codes you generate to invite others
Information collected automatically
Location: Your suburb or general area (not precise GPS tracking) to show you nearby matches
Usage data: How you interact with the app — screens visited, features used, time spent — to improve the experience
Log data: IP address, crash reports, and error logs for technical support
Information from third parties
If you sign in with Apple, Google, or Facebook, we receive your name and email address from that provider. We do not receive your password or full social media profile
3. Why We Collect Your Data
To provide the service: Creating your account, showing you compatible matches, enabling messaging
To verify identity: SMS OTP ensures each account belongs to a real person with a real phone number
To keep the community safe: Detecting fake profiles, spam, harassment, and other violations of our Community Guidelines
To improve the app: Understanding how people use Snimbl helps us make it better
To send you notifications: New matches, messages, events near you, and important account updates
To process payments: If you subscribe to Snimbl Plus, to manage your subscription
To comply with the law: Meeting our obligations under the Australian Privacy Act 1988 and applicable international laws
4. Who We Share Your Data With
We do not sell your personal data. We share it only with the following trusted third-party services that help us operate Snimbl:
Supabase (supabase.com) — our backend provider. Your data is stored securely on Supabase's servers. Supabase is SOC 2 compliant.
Twilio (twilio.com) — sends your SMS verification code. Twilio receives your phone number for this purpose only.
Apple / Google / Facebook — if you use social sign-in, authentication tokens are exchanged with the respective provider.
Meta Audience Network — if you are on the free tier of Snimbl, anonymised and aggregated data may be used for ad targeting. We do not share your name, email, or messages with Meta for advertising purposes. Premium (Snimbl Plus) users are never shown ads.
Apple App Store / Google Play — subscription and payment data is processed by Apple or Google when you purchase Snimbl Plus. We do not store your full payment details.
Stripe — if you purchase via our website, Stripe processes your payment. We do not store your card details.
We may also disclose your information if required by law, court order, or to protect the safety of our members or the public.
5. How Long We Keep Your Data
Active accounts: We retain your data for as long as your account is active
Deleted accounts: When you delete your account, your profile and messages are deleted within 30 days. Some data (e.g. transaction records) may be retained for up to 7 years as required by Australian law
Usage logs: Retained for up to 12 months for safety and fraud prevention
6. Your Rights
You have the right to:
Access the personal data we hold about you
Correct inaccurate information in your profile at any time
Delete your account and associated data
Opt out of marketing emails at any time via the unsubscribe link
Data portability — request a copy of your data in a readable format
Withdraw consent for location access or push notifications at any time through your device settings
If you are in the European Union or UK, you also have rights under the GDPR including the right to object to processing and the right to lodge a complaint with your local supervisory authority.
To exercise any of these rights, email privacy@snimbl.com. We will respond within 30 days.
7. Data Security
We take security seriously. Your data is encrypted in transit (TLS) and at rest. We use industry-standard security practices and work only with providers who meet high security standards.
However, no system is completely secure. If you believe your account has been compromised, contact us immediately at privacy@snimbl.com.
8. Children
Snimbl is for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If we discover a user is under 18, we will immediately delete their account and data.
9. International Users
Snimbl is operated from Australia. If you access Snimbl from outside Australia, your data may be transferred to and processed in Australia and other countries where our service providers operate. By using Snimbl, you consent to this transfer.
For users in the European Economic Area (EEA), we ensure appropriate safeguards are in place for any data transfers outside the EEA.
10. Cookies and Tracking
The Snimbl mobile app does not use cookies. If you access Snimbl via a web browser, we may use essential cookies to keep you logged in. We do not use tracking or advertising cookies without your consent.
11. Changes to This Policy
We may update this policy from time to time. If we make significant changes, we will notify you via the app or email before the changes take effect. Your continued use of Snimbl after that date means you accept the updated policy.
12. Contact Us
For any privacy questions or to exercise your rights: