Privacy Policy

Last updated: 26 July 2026

The short version. We collect what we need to introduce you to compatible people nearby and keep the community safe — your name, email, profile details, your answers to the values quiz, your photos, and an approximate location. We do not sell your data, we do not run ads, and we do not track you across other apps or websites.

You can delete your account and your data at any time from inside the app, or from our account deletion page.

This Privacy Policy explains how Egurus Pty Ltd (ABN registered in Australia) ("Snimbl", "we", "us") handles your personal information when you use the Snimbl mobile app and this website (together, the "Service").

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Some small businesses are exempt from the Privacy Act; we have chosen to comply with the APPs regardless of whether that exemption applies to us.

1. Who we are

Snimbl is operated by Egurus Pty Ltd, a company registered in Australia and based in Victoria. Snimbl is an invite-only, adults-only (18+) app for making platonic friendships. It is not a dating service.

For any privacy question or request, contact our Privacy Officer at privacy@snimbl.com.

2. What we collect

2.1 Information you give us

Account details — your name and email address. If you sign up with an email and password, your password is stored by our authentication provider in hashed form; we never see or store it in plain text.
Profile information — your suburb, city and state (typed by you), a short bio, your life stage, your interests, your gender, and a self-declared age range.
Values quiz answers — your responses to our values questionnaire. These are used to calculate compatibility scores with other members.
Photos — your profile photo and any gallery photos you upload, and a verification selfie if you choose to verify your profile.
Messages and content — the messages, reactions, private notes and connection ratings you create in the app.
Reports and feedback — the reason you select when reporting another member, and anything you send us through the in-app feedback form (which also records your app version and device platform).
Your invite code and a record of the code you used to join.

2.2 Information collected automatically

Approximate location. With your permission, we collect your device's location only while the app is open — never in the background. Before storing it, we round your coordinates to approximately 1 kilometre, and we refresh it at most once every 10 minutes. We use it solely to show you people who are roughly nearby and to display approximate distances. You can decline or revoke location permission in your device settings; the app still works, but nearby matching will be limited.
A device identifier we generate. When you first install the app we create a random identifier and store it securely on your device. It is not a hardware serial number, IMEI or advertising ID. We use it to enforce bans and to prevent banned members from creating new accounts.
Push notification token — if you enable notifications, so we can deliver them.
Technical and diagnostic data — app version, operating system platform, and crash reports and error logs (including your IP address at the time of the error, collected by our crash reporting provider).
Consent records — the fact and timestamp of your confirming you are 18 or over and accepting our Terms.

2.3 Information from third-party sign-in

If you sign in with Apple or Google, that provider gives us your name and email address only. Apple only supplies your name on your very first sign-in, so we store it at that point. If you use Apple's "Hide My Email" feature, we receive a relay address and never see your real one. We do not receive your contacts, friends list, or any other data from these providers.

2.4 What we do not collect

We do not collect your date of birth or any government-issued ID.
We do not collect your phone number, and we do not send SMS messages. Earlier versions of the app asked for an optional mobile number when you signed up. We have removed that field, we never used the numbers for anything, and the numbers previously collected have been deleted. If you are still using an older version of the app you may see the field until you update; anything entered there is stored with your account record only, and we delete it.
We do not use advertising identifiers (IDFA / Android Advertising ID) and we do not track you across other companies' apps or websites.
We do not run advertising in the app or share data with advertising networks.
We do not use third-party analytics or marketing SDKs.
We do not collect payment details. Snimbl is currently free.

3. Why we use it

To create and operate your account, and to authenticate you.
To calculate compatibility and suggest people you may get along with.
To show approximate distance between members.
To deliver messages, notifications and app updates.
To screen uploaded photos for explicit content, and to review reports.
To enforce our Terms, Community Guidelines and bans, and to keep members safe.
To fix bugs, monitor stability and improve the app.
To respond to your support, privacy or safety enquiries.
To comply with our legal obligations.

We do not use your personal information for automated decision-making that produces legal or similarly significant effects about you. Compatibility scores are suggestions only.

4. What other members can see

This matters more than most privacy questions, so we are explicit about it. Other members of Snimbl can see:

Your name, photos, bio, interests, life stage, gender and age range;
Your suburb/city/state as you entered it, and an approximate distance from them — never your exact coordinates or address;
Your compatibility score and the values and interests you have in common with them;
Anything you send them in a message.

Private notes you write about another member, and any ratings you give, are visible only to you. Reports you submit are visible only to us — we do not tell the person you reported who reported them.

Photos you upload are stored in a publicly-addressable location. That means anyone who has the direct link to an image file can view it without logging in. Please do not upload photographs containing information you would not want seen outside the app.

Messages are not end-to-end encrypted. They are encrypted in transit and at rest by our hosting provider, but they are stored in a form we can access — which is what allows us to investigate reports of harassment. Treat Snimbl messages as private but not secret.

5. Who we share it with

We do not sell your personal information, and we never have. We share it only with the service providers we need to run Snimbl, and only for that purpose:

Provider	What they handle	Where
Supabase	Our database, authentication, file storage and backend. Holds essentially all of your account data.	Singapore
Sightengine	Automated screening of uploaded photos for explicit content. Each photo you upload is sent for analysis before it is stored.	France / EU
Expo	Push notification delivery and app updates. Receives your push token and the notification's content (sender name and a message preview).	United States
Sentry	Crash and error reporting. Receives your account's internal ID number (not your name or email), device and app details, and IP address.	United States
Resend	Delivery of account emails such as sign-up confirmations and password reset codes. Receives your email address.	United States
Apple, Google	Sign-in (if you choose it) and delivery of push notifications to your device.	United States

We may also disclose personal information where we reasonably believe it is necessary to: comply with a law, court order or regulator; respond to a valid request from law enforcement; enforce our Terms; or protect the safety of any person — including reporting a serious threat.

If Snimbl is ever sold or merged, your information may be transferred to the buyer as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

6. Overseas disclosure

As set out above, some of our providers store or process personal information outside Australia — principally in Singapore, the United States and the European Union. By using Snimbl you consent to this disclosure. We take reasonable steps to ensure our providers handle your information consistently with the Australian Privacy Principles, but we cannot guarantee that overseas recipients will be subject to privacy laws equivalent to Australia's, and Australian regulators may not be able to enforce against them.

7. Security

We take reasonable steps to protect your information: data is encrypted in transit (HTTPS/TLS) and at rest, your login session is stored in your device's secure keystore, and database access is restricted by row-level security rules so that members can only read what they are entitled to.

No system is perfectly secure. If a data breach occurs that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.

8. How long we keep it

We keep your account information for as long as your account is open.
When you delete your account, we delete your profile, your photos, your messages, your notifications, and your reports and blocks. This happens immediately, and within 30 days at the latest for any residual copies including backups.
Exception — bans. If your account was banned for a serious breach of our rules, we retain a record of the email address and device identifier associated with that ban even after deletion (and, for bans recorded before 26 July 2026, a phone number if one was held at the time). We do this so banned members cannot simply re-register, and we consider it necessary to protect the safety of other members.
We may retain limited records where we are required to by law, or where they are needed to establish or defend a legal claim.

9. Your rights and choices

You can, at any time:

Access and correct most of your information directly in the app, under Profile and Settings.
Request a copy of the personal information we hold about you, by emailing privacy@snimbl.com.
Delete your account and data — in the app under Settings, or via our account deletion page.
Withdraw permissions — turn off location or push notifications in your device settings at any time.
Complain. If you think we have mishandled your information, email privacy@snimbl.com and we will respond within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.

We will not charge you for making a request, and we will not discriminate against you for exercising these rights. We may need to verify your identity before acting on a request.

10. Children

Snimbl is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we become aware that a member is under 18, we will terminate the account and delete the information. If you believe a minor is using Snimbl, please contact safety@snimbl.com immediately. See also our Child Safety Standards.

11. Changes to this policy

We may update this policy as the app changes. If we make a change that materially affects how we handle your personal information, we will notify you in the app or by email before it takes effect. The "last updated" date at the top always reflects the current version.

12. Contact us

Privacy enquiries and requests: privacy@snimbl.com
Safety concerns: safety@snimbl.com
General help: support@snimbl.com

Egurus Pty Ltd, Victoria, Australia.

See also our Terms & Conditions, Community Guidelines, Child Safety Standards and Support pages.